POLICY AT WWW.SOWWCHARITY.ORG
Special Operations Wounded warriors (SOWW) has a return policy of 30 days after you receive your order. All returned products must be in their original and unused condition and must be in their original packaging. Perishable products and apparel are not eligible for refunds, returns or exchanges. We also do not accept returns for the following items: Clothing of any sort, Boots, Gloves, Batteries, or any special order items.
There will be a 20% restocking fee for items returned with no defect, which will be deducted from your refund. Please include the original packing slip with all returns for proof of purchase. We do not refund shipping charges, and shipping costs for all returns are the customer’s responsibility if there is no manufacturers defect. If your merchandise is found to have a legitimate manufacturers defect, your shipping costs will be refunded (Lowest rate ground shipping only), or applied towards your exchange, and there will be no re-stocking fee.
We do not accept returns for any products 30 days after you receive your order.
If you would like assistance in returning an item, please contact our office via email at soww@sowwcharity.com. We will be happy to walk you through the return process.
Clearance items are not eligible for return. Sale items that are returned will only be returned for the original sale price that you paid, plus the standard 20% restocking fee, if a restocking fee applies to your return.
Any questions or correspondence related to returns should be directed to soww@sowwcharity.com
Monetary Donations made on www.sowwcharity.com, once processed by the Organization, are NOT cancelable, refundable or returnable.
Last Revised: 06-03-2019